T&C

General Terms and Conditions of Sale and Services

1. Service Provider Identification

These General Terms and Conditions of Sale and Services, hereinafter the "Terms," are provided by:

RALIA SOLUTIONS FOR MARKETING OPERATIONS, a sole proprietorship registered in Abu Dhabi, United Arab Emirates, operating notably under the Opale trademark, also referred to as "Opale Agency," "FAIR by Opale," and "+PaidMembers."

Legal form: Sole Establishment
License category: Freelance
Economic license: CN-6680708
Unified registration number: 101-2026-200117525
Unified license number: 501-2026-200076226
ADCCI number: 8800152127
Date of establishment: July 27, 2026
Business address: Baniyas Towers, Al Falah St - Saeed Bin Ahmed Al Otaiba St - Abu Dhabi
Email: contact@opaleagency.fr
Website: www.opaleagency.fr

In these Terms and Conditions, Ralia Solutions and its brands are collectively referred to as "Opale" or the "Service Provider".

2. Purpose and scope

These Terms and Conditions define the conditions under which Opale provides its services to talents, content creators, entrepreneurs, professionals, companies, brands, and individuals, hereinafter the "Client".

They apply in particular to the following solutions:

E-commerce Models & UGC, support, prospecting, and networking service for models and content creators;
FAIR by Opale, e-reputation monitoring, analysis, and support service;
+PaidMembers, consulting, acquisition, prospecting, visibility, and marketing optimization service.

The features, rates, durations, and services included in each offer are specified on the website, on the payment page, in the quote, the commercial proposal, or the applicable order form.

In the event of a contradiction, the documents shall prevail in the following order:

the signed individual quote or contract;
the order form or payment page;
these Terms and Conditions;
the general information provided on the website.

Any order implies full and unconditional acceptance of these Terms and Conditions.

3. Nature of Opale’s services

Opale provides exclusively consulting, analysis, research, prospecting, marketing, monitoring, recommendation, support, and networking services.

Opale does not act as:

employer of the Client;
temporary employment agency;
placement or recruitment agency;
party to contracts concluded between a talent and a brand;
legal representative of the Client;
law firm;
regulatory authority;
platform guaranteeing the assignment of projects;
advertising network guaranteeing a volume of sales;
search engine or social network capable of enforcing the removal of content.

Unless specifically authorized in writing, Opale has no power to legally bind a brand, platform, lead, media outlet, or any other third party on behalf of the Client.

4. Obligation of means and general absence of guarantee of result

All of Opale's services are subject to an obligation of means and not an obligation of result.

Opale commits to deploying the resources reasonably provided for in the subscribed offer, with diligence and based on available information. However, Opale never guarantees:

a specific commercial, financial, professional, or reputational result;
a minimum level of income;
a return on investment;
an increase in revenue;
acquiring clients, leads, subscribers, or collaborations;
an improvement in visibility, notoriety, or reputation;
a minimum quantity of assignments, contacts, responses, or opportunities;
the acceptance of the Client by a brand or platform;
the removal, de-indexing, or modification of content;
the absence of negative comments, reviews, or posts;
the complete prevention of a reputational crisis;
the absolute accuracy of an analysis performed using public data or automated tools;
the permanent availability of third-party platforms and services.

Results depend in particular on the Client's profile, their offer, their pricing, their market, their location, their availability, the quality of their content, competition, platform algorithms, third-party decisions, economic conditions, and many factors independent of Opale.

No commercial statement, estimate, simulation, potential study, or projection should be interpreted as a promise or guarantee of results.

5. Terms specific to E-commerce Models & UGC

5.1 Purpose of the service

E-commerce Models & UGC allows talents to benefit, depending on the chosen plan, from support that may include:

analysis and presentation of their profile;
advice regarding positioning or portfolio;
searching for potential opportunities;
outreach to brands or platforms;
forwarding of identified offers or castings;
introductions to brands, companies, or partners;
support from a Talent Advisor.

The subscription does not constitute an employment contract or an exclusive representation mandate.

5.2 No guaranteed collaboration

Payment for a plan covers the analysis, support, research, and prospecting work performed by Opale. It does not cover the purchase of a collaboration.

In particular, Opale does not guarantee:

the validation or selection of the profile;
securing a casting, shoot, or UGC contract;
the number of collaborations proposed or obtained;
the frequency or regularity of opportunities;
the response from brands contacted;
actual access to a brand mentioned on the site;
the acceptance of the talent by a brand;
the amount of compensation;
the time taken to secure a first collaboration;
the return on investment for the support package;
obtaining a minimum number of collaborations per year.

The categories or "Tiers" that may be presented correspond to categories of brands that can be targeted. They do not constitute a list of contractual partners nor a guarantee of collaboration with the brands mentioned.

5.3 Relationships between talent and brands

Every brand retains sole decision-making power:

to contact the talent or not;
to select their profile;
to determine the terms of the assignment;
to set or negotiate compensation;
to cancel or modify a campaign;
to accept or reject the produced content.

Unless otherwise agreed in writing, the talent negotiates and signs their contracts directly with brands. It is their responsibility to verify the legal, tax, social, insurance, and financial terms applicable to each assignment.

Opale is not responsible for the actions, delays, payment defaults, cancellations, or failures of any brand or other third party.

5.4 Image rights

The Client authorizes Opale, for the duration of their support, to use the photographs, videos, professional information, measurements, social media links, and portfolio elements they provide, solely for the purpose of:

reviewing their profile;
creating their professional portfolio;
presenting them to potential brands or partners;
carrying out the prospecting activities included in the offer.

Any public advertising use of the Client's likeness by Opale requires prior consent, unless the Client has expressly authorized such use in a separate contract, form, or authorization.

6. Terms specific to FAIR by Opale

6.1 Service scope

Depending on the chosen plan, FAIR may include:

configuration of keywords and monitoring scopes;
collection of publicly accessible content;
monitoring of online sources;
automated or human analysis of mentions;
sentiment or tone analysis;
the identification of potential signals or risks;
a dashboard;
alerts;
recommendations;
support in the event of sensitive content.

6.2 Monitoring limitations

The Internet and the platforms monitored are constantly evolving. Some sources may be private, closed, technically inaccessible, unindexed, deleted, password-protected, geographically restricted, or subject to technical limitations.

FAIR therefore does not guarantee:

the identification of all existing mentions;
exhaustive monitoring of the entire Internet;
instant or real-time detection;
the absence of false positives or false negatives;
the absolute accuracy of a score, tone, or classification;
the permanent availability of monitored sources;
the detection of private or legally inaccessible content;
the future absence of negative content.

Scores and analyses are decision-support indicators. They do not constitute an absolute scientific measurement or legal advice.

6.3 No guarantee of improvement or protection

FAIR does not guarantee:

improving the reputation score;
improving the Client's perception;
reducing the number of negative mentions;
deleting or de-indexing content;
closing an account;
removing a review;
modifying a search result;
getting a request accepted by a platform;
preventing or ending a crisis;
repairing reputational damage;
positive growth in sales or public trust.

Response, reporting, takedown, or protection actions may depend on platforms, publishers, search engines, authorities, media outlets, or individuals independent of Opale.

FAIR does not provide legal representation. Any situation involving legal, criminal, regulatory, or litigation risks must be reviewed by a qualified legal professional.

7. Terms specific to +PaidMembers

7.1 Service scope

+PaidMembers may include:

analyzing the Client's business;
studying its audience, positioning, and pricing;
evaluating its growth potential;
defining an acquisition strategy;
channel selection;
message creation or optimization;
prospecting and promotional activities;
visibility recommendations;
performance analysis;
the progressive optimization of actions taken.

The exact scope depends on the accepted offer or quote.

7.2 No guaranteed growth

Opale does not guarantee, in particular:

increasing the Client's audience;
generating a minimum number of leads;
converting a lead into a customer;
the acquisition of new subscribers or paid members;
an increase in recurring revenue;
an improvement in conversion rates;
recouping the cost of the service;
a positive return on investment;
an increase in revenue;
a specific search engine ranking;
campaign performance;
the acceptance of messages by platforms;
the deliverability of emails or messages;
the absence of algorithmic restrictions, suspensions, or modifications.

Estimates and simulations presented by Opale are purely indicative. They are based on assumptions and data that are subject to change.

Economic examples showing how many clients or subscribers could represent a certain amount of revenue are purely mathematical illustrations. They do not constitute a forecast of the number of clients that will be obtained.

7.3 Client responsibility regarding prospecting

The Client remains responsible for:

the legality of its business and offerings;
the accuracy of its communications;
the quality of its products and services;
its pricing and contractual terms;
order processing;
the relationship with its prospects and clients;
the necessary authorizations for the use of the provided data or contact lists;
compliance with applicable rules regarding prospecting, direct marketing, and electronic communications.

The Client must not transmit to Opale any lists or data obtained illicitly.

8. Technologies, artificial intelligence, and third-party services

Certain services may use automated technologies or artificial intelligence tools to assist with research, analysis, categorization, drafting, monitoring, or optimization.

The Client acknowledges that these technologies may produce errors, omissions, approximate interpretations, incorrect classifications, or incomplete results.

Automated analyses should be viewed as assistive tools. They do not replace human, legal, financial, or professional judgment when required.

Opale may use third-party providers for hosting, payment, public data collection, email delivery, project management, analytics, storage, or artificial intelligence. Opale cannot guarantee the uninterrupted operation of these providers.

9. Ordering and contract conclusion

The contract is concluded when the Client:

confirms an order or quote;
accepts these Terms and Conditions;
makes the required payment;
receives an order confirmation, unless otherwise indicated.

Opale may refuse or cancel an order in the event of:

false or incomplete information;
illicit activity or activity contrary to its values;
risk of fraud;
prior non-payment;
requests incompatible with its license or capabilities;
excessive legal, reputational, or technical risk.

In the event of a cancellation before the service begins, any amounts collected for the unperformed service will be refunded, subject to any legally applicable fees.

10. Pricing, payment, and taxes

The applicable prices are those indicated at the time of the order, in the quote, or on the payment page.

Prices may be displayed in euros, UAE dirhams, or any other currency indicated. The Client is responsible for any conversion fees or bank charges applied by their payment institution.

Payments may be processed by a secure provider such as Stripe. Opale does not store full credit card details.

Unless otherwise stated:

annual plans are payable in a single installment;
one-time payment services do not constitute a monthly subscription;
no automatic renewal is applied without appropriate notification and acceptance;
services begin after receipt of payment and the necessary information.

Any applicable taxes are presented in accordance with current requirements.

11. Right of withdrawal and early commencement

When the Client is legally entitled to a right of withdrawal, they may exercise it within the period provided by the mandatory regulations applicable to them.

When the Client expressly requests that the performance of the service begin before the expiration of this period:

they acknowledge that the service may begin immediately;
in the event of withdrawal after the service has begun, they may remain liable for the amount corresponding to the services already performed;
they acknowledge that they lose their right of withdrawal once the service has been fully performed, where permitted by applicable law and after obtaining the required agreements.

All requests must be sent to contact@opaleagency.fr, including the Client's identity, the service concerned, and the order date.

12. Cancellation and refund

Except in the case of a mandatory legal right or a proven failure by Opale, payments for services already begun or completed are non-refundable.

The mere fact of not having obtained a collaboration, client, lead, growth, content removal, or reputation improvement does not constitute a failure to perform the service and does not entitle the client to a refund.

If a service has not yet begun, Opale may review a cancellation request. Reasonable fees covering processing, preparation, or incurred costs may be deducted where permitted by law.

Refunds are issued using the original payment method, subject to the payment provider's processing times.

13. Duration

The duration of each service is indicated in the applicable offer or quote.

An annual plan is valid for twelve months from the date of activation, unless otherwise specified.

A one-time payment service covers only the announced scope and period. It does not create an obligation for unlimited support.

Failure by the Client to use the service does not automatically extend its duration.

14. General obligations of the Client

The Client agrees to:

provide accurate, complete, and up-to-date information;
cooperate within a reasonable timeframe;
provide the necessary content, access, and approvals;
comply with applicable laws;
not request any deceptive, fraudulent, defamatory, or unlawful action;
not transmit data obtained without authorization;
respect intellectual property rights and image rights;
not impersonate a third party;
not artificially manipulate reviews, audiences, or metrics;
verify recommendations before making any important decisions;
inform Opale of any element likely to affect the service.

Any delay, incorrect information, or lack of cooperation from the Client may delay, reduce, or prevent the performance of the service, without incurring any liability for Opale.

15. Suspension and termination

Opale may suspend or terminate a service, following notification where circumstances permit, in the event of:

non-payment;
fraud or attempted fraud;
false declaration;
illegal request;
misuse;
infringement of a third party's rights;
threatening or abusive behavior toward the team;
substantial violation of these Terms and Conditions;
serious risk to Opale, its partners, or its systems.

In the event of a serious breach by the Client, services already rendered remain due and no refund will be granted, subject to applicable mandatory rights.

16. Testimonials, past results, and cited brands

The testimonials, portfolios, case studies, examples of collaborations, figures, past results, and profiles presented on the site illustrate individual experiences.

They do not guarantee that the Client will achieve identical or comparable results.

Results vary based on each profile and situation.

The mention or display of a brand name or logo does not necessarily imply that a permanent, exclusive, or current partnership exists with Opale. When brands are mentioned as examples of targets or past collaborations, this mention does not guarantee any access or future collaboration.

17. Intellectual Property

The methods, analyses, strategies, dashboards, documents, texts, templates, presentations, graphic elements, structured databases, and deliverables created by Opale remain protected by applicable intellectual property rights.

Subject to full payment, the Client receives a personal, non-exclusive, and non-transferable right to use the deliverables for their own internal needs.

Unless authorized in writing, the Client may not:

resell or license the deliverables;
reproduce methods or dashboards to create a competing service;
remove proprietary notices;
disclose confidential documents to third parties;
massively extract or reuse data or content from the service.

The Client warrants that it holds the necessary rights to all materials it provides to Opale.

18. Confidentiality

Each party agrees to protect the confidential information received in the course of the services.

Information is not considered confidential if it is:

already public without breach of any obligation;
lawfully obtained from a third party;
independently developed;
required to be disclosed by a legal obligation.

Opale may share strictly necessary information with its service providers, employees, and partners who are subject to appropriate confidentiality obligations.

19. Limitation of Liability

To the extent permitted by law, Opale is not liable for indirect damages, loss of opportunity, loss of revenue, loss of clientele, loss of data, indirect reputational damage, commercial losses, or decisions made solely on the basis of an estimate or recommendation.

Opale is specifically not responsible for:

decisions made by a brand, platform, media outlet, search engine, or prospect;
a refusal, delay, cancellation, or non-payment by a third party;
algorithm changes;
platform outages;
content published by third parties;
false information provided by the Client;
misuse of the deliverables;
a decision made without proper verification;
a result not achieved despite the implementation of the agreed-upon resources.

To the extent permitted by law, Opale’s total liability for any service is limited to the amount actually paid by the Client for the service directly causing the damage during the twelve months preceding the event.

This limitation does not apply where its exclusion is prohibited by mandatory law, particularly in cases of fraud, intentional misconduct, or liability that cannot be legally limited.

20. Force majeure

Neither party shall be liable for any delay or failure to perform resulting from an event reasonably beyond its control, including:

general power outage;
cyberattack;
platform unavailability;
natural disaster;
war or civil unrest;
administrative decision;
regulatory change;
telecommunications interruption;
serious illness;
major failure of an essential supplier.

The affected party shall notify the other party within a reasonable timeframe.

21. Complaints

All complaints must be sent to:

contact@opaleagency.fr

They must include the Client's identity, the order reference, a description of the issue, and any available supporting documentation.

The parties shall endeavor to seek an amicable solution before initiating any legal proceedings.

22. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the United Arab Emirates and, where applicable, the local regulations of the Emirate of Abu Dhabi.

Subject to any mandatory rights a consumer may have, any dispute shall be subject to the jurisdiction of the competent courts of Abu Dhabi, United Arab Emirates.

The choice of United Arab Emirates law does not deprive a consumer of the mandatory protections that cannot be waived by agreement under the laws of their country of residence, where such protections apply.

23. Severability and Non-Waiver

If any clause is declared invalid or unenforceable, the remaining provisions shall remain in full force and effect.

The fact that Opale does not immediately exercise a right does not constitute a waiver of that right.

24. Modification of Terms and Conditions

Opale may modify these Terms and Conditions to reflect changes in its services, regulations, or tools.

The version applicable to an order is the one accepted at the time of that order, unless a modification is required by law or agreed upon by the parties.

25. Acceptance

By confirming their order, the Client acknowledges that they:

have read and understood these Terms and Conditions;
have received essential information regarding the service;
understand that Opale is bound by an obligation of means;
understand that no specific results are guaranteed;
accept the terms and conditions specific to the subscribed solution.